Places in Top 3 percent in Nursing Home Satisfaction Survey
April 14, 2010
BEDFORD, MASS. — Carleton-Willard Village received high marks in the latest satisfaction survey conducted by the Massachusetts Department of Public Health. The Commonwealth has been sending surveys to family members or other responsible parties every two years to assess satisfaction on behalf of its residents living in licensed nursing centers. This is the third survey conducted since 2005. Out of 430 Massachusetts facilities surveyed, Carleton-Willard scored 4.8 out of a possible five in overall satisfaction, placing it in the top 3 percent of all facilities.
Carleton-Willard’s results were well above average in each category assessed, including administration, environment, activities, care provided, food and residents’ rights. Over 98 percent of respondents said they would recommend Carleton-Willard’s nursing center to a family member or friend, and many took the time to provide written comments on some aspect of the care received.
Carleton-Willard is a continuing care retirement community with a 100-unit skilled nursing and rehabilitation center. Thirty of the units in the center are for those with Alzheimer’s disease or other dementia disorders. To learn more about short-term or long-term care at Carleton-Willard, call (781) 275-8700 or go to www.cwvillage.org. Complete survey results are available on the Commonwealth’s Web site at www.mass.gov.